Jim

You summed it up pretty well there I think, its not friendly. If you then combine the bans with the current community response to them, namely various confused raffles and the occasional unhelpful comment telling them to "read next time" (read what?) or that the interface is perfectly intuitive and its your fault (if hundreds of people mess up you've done something wrong), and also support telling them nothing can be done, its really not a good atmosphere for potential new users who fancy joining in next time is it? Also I only care about current weapons, rip bison

I'm afraid that simply isn't true. There are plenty of ways to change the page design to be more intuitive. If I have the time I'll mock some ideas up to prove this (I'm no designer but I think I can get the basic ideas across). The one major difference however is that none of the other banking methods require some arbitrary extra step after trading has occurred (every single banking type and raffles) nor do they promise "simply deposit" when in fact extra steps are required (auctions). This single difference also happens to be the main problem. Correct, that's why it is important to use those mistakes to improve the site for everyone, rather than mocking the users who made them.

My previous reply is relevant here

The fact of the matter is, dozens, possible hundreds of people have all made the same mistake. This is a clear indication that the UI has issues, regardless of how intuitive you yourself find it. It's also worth mentioning that you are support staff, you are no doubt trained in how to use the site, so that you can offer support. I can understand that this may make it hard to put yourself In the shoes of a user who has no experience here, but these events have shown that this system simply isn't well explained at all. This is all obvious based on the number of people who have made raffles, threads, and comments asking for help on why they've been banned "for no reason". Talking down to users in comments, or explaining how intuitive you think It is wont change that I'm afraid. Also on a more personal level, I think the attitude you are displaying in recent comments is unconstructive and potentially harmful. Users making a mistake is one thing, but being talked to as if they are stupid for making it is entirely another which may cause them to avoid further community interaction. This is something I doubt any of us want to see, so I think concentrating on sorting the issue out rather than getting bogged down on what's already happened is important here.

This is not the way to address the problem. The problem here is how neither of those requirements were well communicated at all, leaving people confused over what's going on. For example, the secret santa page claims that all a user has to do is "simply deposit your items, and we'll do the rest". This implies that completing the trade offer required to deposit items is all that needs to be done, and I can understand people assuming this. Furthermore, the only indication that more steps need to be taken is the presence of a "Select gift" button on the secret santa page itself, no notifications or site-wide notices telling you that you aren't done, just an easily missed button on a single page. Considering how likely it is that people assumed the trade offer was enough, I could understand the possibility of them simply never looking at the page again after accepting the offer, meaning they would never have seen this button or known that they hadn't submitted a gift. The other noticeable omission is the lack of notifications for people who didn't select a gift when the deadline was closing in. The site has a notification system, so it would have been little work to send out a notification to people who hadn't submitted gifts to say "Hey you have 24 hours left, submit a gift to avoid being marked as a Grinch". In the end, this is just a case of poor UI design confusing users, and should be treated as such. Please do not talk down to users who made this mistake, as it is a perfectly understandable mistake to make when you consider the above issues. Talking down to them, or labelling them "complainers" who need large font sizes to understand anything, will only discourage them from taking part in community events in the future. I understand it seems straightforward to you, as you already know how the system works. Not everyone does, and this system does a terrible job of explaining itself to people who don't already know how it works. Lets hope these issues result in the system being improved for next year.

The UX for selecting a gift definitely needs some work. Having to visit the page twice to trade items and then "select" them is pretty silly, especially when the site makes no effort to tell you that you didn't actually select a gift at any point before the deadline. Sure the secret santa page itself tells you, but if I mistakenly assumed that the trade offer was all I needed to do, as many have done, I wouldn't be on that page to see it. The volume of people who followed this same logic is definitely high enough to question the intuitiveness of the current system. Considering the site has a notification system, i'm honestly surprised that no-one thought to use it to remind people who hadn't selected a gift when the deadline was near. A simple "Hey, you have 24 hours to select a gift before you're marked as a grinch, go here to select your items!" would have saved a lot of trouble. Either way, I think a fair bit of the blame lies with the site on this occasion. With that in mind, I hope that the people affected by this are not treated like people who deliberately didn't gift items. As for the event itself, please improve the current system with these issues in mind for next year. The last thing we need is a copy-paste with the same problems for a 3rd time. While I'm here, I still don't get why rerolling wasn't possible this year, Top_Cat implemented it last year, notification and everything, so what happened there? I think we should wait until after the 25th before deciding that, last year sure was fun on that day .

:csdsmile: Sorry but https://forum.scrap.tf/topic/6606-extra-holliday-raffle-tickets/ Anyway the general concensus is that it does have an effect, but that the winning chance visible on raffle pages doesnt take it into account.

A strangifier would be just fine though. Valve cant make money directly off the item most likely. Since killstreaks and chemistry sets are separate items theyre fair game.

It's a shame these were added back. They make the site much less professional looking, and rather ruin the design I imagine a lot of effort went into.

Well if they did dota 2 they could do TF2 one day. Hell of a lot of stuff to port though

You have entered 26 raffles in total and won 93 items from 30 raffles. Im Good