Massive item mispricing has scammed me out of 80+ keys via auctions

[Questmaster]

Basically the title. I had an auction listed at 80% IF for a Strange Unusual Degreaser and a buy out of 130 keys; for some insane reason, this was offered to me at an estimated value of TWO HUNDRED KEYS.

This instantly purchased my item and I had no opportunity to dispute it. I assume I have no means of recourse as the person has "paid" but I'd at least like to let staff know about this absolute disaster of a mispricing. Remember to never use an item factor and a buy out together lads! 

[Ezzlamo (No Sound)]

Same thing just happened to me too, lost 70 key unu 

[Loki, The Zoroark]

The neon Annihilator has been blacklisted from auctions

[Questmaster]

https://scrap.tf/auctions/ZVGIPP

8 hours ago, Loki, The Zoroark said:

The neon Annihilator has been blacklisted from auctions

Glad to hear that. Is there any form of recourse for me to recoup some of the losses or is it gone for good now that the person has withdrawn the item?

[Ezzlamo (No Sound)]

There should be some form of compensation, its not our faults that the site made a mistake at pricing that item. I believe if we were paid out our min bid that would be fair or something. It just really sucks because that was all I had and its gone now. 

Edited September 24, 2023 by Ezzlamo

[Guilmon]

Same thing happened to me. i hope there's some kind of compensation for this
https://scrap.tf/auctions/3FFZMX

[Ezzlamo (No Sound)]

Update, staff was able to retrieve the items back, thank you.  

[Luki]

Hi, we're very sorry to see this happen. 

Item prices were taken from prices.tf, which has worked well for the months that we have used it. This was the first case of severe item price abuse, and thus was as unexpected for us as it was for you. 

 

Immediately after this incident occurred, we blacklisted the item from being bid on auctions, and banned the user.

Shortly after, we removed the ability to set an instant-buy value on auctions that accept items, as this was the reason the user was immediately able to trade the items after bidding the overpriced item.

We have since not found a reliable way to prevent this manipulation while still keeping all item prices automatically updated. For this reason, we have decided to remove the ability to bid items entirely, at least until a better system can be set up.

 

We offer auctions as a free service on our site. Other than a few optional scrap metal for promotion, we do not gain anything from facilitating these on our site. 

Our pricing methods have always been known, and the risks that come along with this are shown each time an auction is made.

As auctions are a free service that is offered as-is, we are unable to match the item's value out of our own pocket. We feel very sorry that this happened, and hope you can recover quickly. Thank you for your understanding.